How do I know if I am in synKro's coverage
Click on the green "Buy Now!" button on the home page
then click on "Shop" for the service you wish to buy, put in your
address in the box on the next page and click the green button
below the address field.
If you are in the coverage area you will see the
Services page and the green "Buy" buttons shows you what services
are available for the address you entered.
If you are outside of the current coverage area you
will see a form that you can fill out and we will contact you when
we have expanded the network in your area.
You can also call us at 928-243-7811, and we will
check for you.
Can I expand my Fixed service to cover my
Yes you can! Just connect the Ethernet cable from the
AC Power Adaptor to a a Wi-Fi router and you will have a network
for as many users as you want. A Wi-Fi router can be purchased from
SynKroMax for $69 and are also available at most computer store and
many retailers (Wal-Mart, Target, Best Buy etc).
For an even wider area of service, consider our
Commercial Service. Synkro will work with you to design and install
equipment that can provide a broadband Internet connection to your
home, farm outbuildings, garages and even some types of
agricultural equipment equipped with an Internet controller. Just
enter your address and if you are in our coverage area selected
Synkro Premium Unlimited Commercial and we will conduct a
no-charge, no-obligation survey of your needs. And it's all under
our no-contract Synkro brand.
What types of devices can I use on the
With a Wi-Fi router connected to the outdoor modem via
the Ethernet cable, you can use any type of device with Wi-Fi
capabilities (computers, smart phones, iPhones, Android devices,
If you don't have a Wi-Fi router you can purchase one
from synKro for $69. They are also available at most computer
stores and many retailers (Wal-Mart, Target, Best Buy etc.). Or
consider our Commercial services.
How do I get my synKro device?
Our professional installer will bring the outdoor
modem with him when he comes out to install it. The outdoor modem
will be attached to the outside of the house and the antenna cable
will be pulled inside and it creates an Ethernet connection that
your Wi-Fi modem/computer will be connected to.
As an option, we will supply you a kit which you can
install yourself. You need to be comfortable working on the outside
walls and even the roof of your home and have the necessary tools
and know-how to run simple low voltage cables from the outdoor unit
to the chosen location inside your home.
Can I move my outdoor modem to a new
If the move is to another point on the same dwelling,
the answer is "yes". The modem has to remain pointed in the exact
same direction as it originally was without obstructions between it
and the horizon.
If you are moving to new address, please call us to
arrange assistance with the move and get you back online as soon as
Is your service affected by the
Weather has no affect on SynKroMax's 4G+ service
We go to a warmer climate during the winter.
Can I suspend my service?
Yes you can! We offer a vacation package that keeps
your account active for a low nominal charge for as long as you are
gone. Just call us at 928-243-7811 to arrange a vacation package.
There is no other service charge or hidden fees and you can apply
any existing prepaid active service to the vacation service charge.
During this time, your modem should be turned off. You will be
unable to use the Internet until you call us and reactivate your
Does your service still work during a power
The SynKroMax network is built to the same high
standards as other commercial service providers such as cellular
and telephone networks. We have our own battery and standby power
sources to keep the network running.
We do not supply a backup power source for the outdoor
modem at your home. If you do have an Uninterruptible Power Supply
(UPS) for your computer system, be sure to have the SynKro power
adapter plugged into the UPS power as well. Then, your Internet
connection should be good to go as long as the UPS is active. Our
outdoor modem draws less than 30 watts. Your USB modem will work as
long as the computer itself.
Disclosure on Service Descriptions
All services (Unlimited Premium, Unlimited Premium
Plus and Unlimited Premium Magnum) are delivered via the Cambium
PMP family of proprietary technology products from Cambium
Networks. (Formerly known as Motorola Canopy.) The networks
we use are configured by the synKro cloud intelligence to have a
Maximum Information Rate (MIR) of nominally 4 Mbps, 10 Mbps, or 20
to 25 Mbps for the downlink and nominally 1 Mbps, 2 Mbps or 3 Mbps
for the uplink for the Premium, Premium Plus and Premium Magnum,
respectively. When network loading increases, the
radio's built in congestion management technology attempts to
maintain the throughput for all active connections at the same
relative level and is independent of the type of data in use. The
impact on the connection's speed will be a decrease in both the
down and up directions and not necessarily in direct proportion to
the stated "up to" speeds.
The radio network operates with a nominal baseline
latency of less than 10 milliseconds (msec) for the radio link
itself ("the last mile network"). As the network is
loaded with uses, latency will increase as the radio attempts to
maintain its overall performance. The net effect is that latency
will increase for all subscribers by approximately like amounts, up
to several times the baseline latency.
The radio network we use operates in radio spectrum
shared by others. While we monitor performance and work to
minimize the impact of other users on the Internet experience of
our subscribers, interference may arise at any time and is
generally out of our control.
All the preceding information is accurate when the
radio network is behaving normally and radio conditions are
favorable. By radio conditions, we specifically mean that the
radio path between our network and the subscriber locations is
unobstructed and there is minimal noise present in the form of
interference. Obstructions in the path and noise will degrade
the radio performance. Such degregations may not impede the overall
subscriber experience as the radio will use various technical means
to mitigate such conditions until the point where the connection
begins to exhibit increasingly poor performance as the conditions
degrade past the point where the corrective techniques are unable
to compensate. When that happens, the effective speed
of the connection will rapidly decrease and the latency will
increase dramatically until the connection become unusable.